Shipping

At the moment, we offer shipping within Romania and internationally to 25 countries: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Spain, and Sweden, via DPD courier.

For questions regarding DPD deliveries, please refer to the DPD shipping policy.

Unfortunately, due to the new export regulations following Brexit, we are no longer able to ship to the United Kingdom.

Your Order

Once your order has been placed, your parcel will be collected by the courier according to the shipping method you selected. Orders placed after 2:00 PM on Fridays, as well as orders placed during the weekend, are processed starting on Monday.

Orders are handed over to the courier within 3–7 business days from the date the order is placed or from the date payment is confirmed if you choose to pay by bank transfer.

Shipping costs are calculated based on the delivery option you select during checkout.

Returns

In accordance with applicable consumer protection legislation, customers have the right to withdraw from their purchase without providing a reason and without incurring any penalties within 14 days of receiving the product, or, in the case of services, within 14 days of the conclusion of the contract.

Products must be returned in their original condition and in their original packaging. We are unable to accept or refund products that have already been used.

The cost of returning the products is the responsibility of the customer. Once Codru has received and inspected the returned products and confirmed that they are in the same condition in which they were originally shipped, the purchase price of the returned products will be refunded.

At Codru, we comply with the provisions of the Romanian Emergency Ordinance No. 34/2014 regarding consumer rights in distance contracts. This legislation grants customers the right to return purchased products within 14 days of receiving their order, without penalties and without providing any reason. Products may only be returned if they are in the same condition in which they were delivered, including the original packaging. Returns will not be accepted for products that show signs of use or wear, have been opened or unsealed, or present physical damage such as scratches, chips, dents, or other signs of handling or use. If you are considering returning a product, please make this decision before opening, unsealing, or using it. The right of withdrawal provided by Article 9 of Emergency Ordinance No. 34/2014 exists to allow you to inspect the product as you would in a physical store—not to provide 14 days of free use. Please note that returns are not accepted for products that have been tested or tried. During the inspection process, we can determine whether a product has been opened or used. If this is the case, the return request will be refused, and the product will be sent back to you via courier, with shipping costs payable by the recipient. Products sold online are not testers. Please ensure you order the exact product you wish to purchase.

How to Return a Product

If you would like to return a product purchased from www.codru.ro, please follow the steps below.

Step 1 – Notify Us of Your Return Request

Send an email to contact@codru-outdoor.com with the subject line “Return Request”, informing us that you wish to withdraw from your purchase. Please include:

• Your full name
• The email address used to place the order
• Your order number
• Invoice number
• Invoice date

Please also let us know whether you would like:

• to exchange the product for another item that is currently in stock, or
• to receive a refund.

If you request a refund, please include your IBAN (RON account) so we can process the payment. Within 48 hours, we will contact you by email or phone to confirm the return procedure, provided that your request meets the applicable return conditions.

Step 2 – Prepare the Parcel and Arrange Shipping

Once your return has been approved, please arrange collection with your preferred courier. According to Emergency Ordinance No. 34/2014, the customer is responsible for the return shipping costs. Important: Parcels sent with shipping charges payable by Codru will be refused. Please pack the product securely to avoid damage during transport, preferably in the original shipping box, sealed with adhesive tape. Include:

• The product you wish to return
• Any accompanying documentation
• Any promotional or free gift items received with the order (if applicable), in unused condition
• The completed and signed return request

Returns sent via Romanian Post or Prioripost are not accepted. When arranging shipment, please make sure the shipping costs are paid by the sender. Shipments sent with shipping costs payable by the recipient will be refused.

Step 3 – Send the Parcel

After arranging collection with your courier, the parcel should be shipped to: Codru Toplița, Str. Fînațelor, No. 8 Harghita County Romania Phone: +40 754 355 637

Step 4 – Inspection of the Returned Products

Once we receive your parcel, we will carry out a quantitative and qualitative inspection to verify that the returned product meets the return conditions. If the returned product does not meet the requirements described above, it will be shipped back to you, with the shipping costs borne by the customer. We will inform you of the inspection results by phone or email within 48 hours of receiving the returned product.

Step 5 – Refund or Exchange

If you have requested a refund and the returned product meets the return conditions, we will transfer the payment to the bank account you provided. Refunds are processed within 14 calendar days from the date we physically receive the returned product. If you requested an exchange and the returned product meets the return conditions, we will contact you as soon as possible to arrange shipment of the replacement item. Shipping costs for the replacement product are the responsibility of the customer unless the new order qualifies for free shipping.

Orders Paid Online by Card

For orders paid online by card, if the shipment is returned to us due to refusal of delivery, failure to collect the parcel, or unsuccessful delivery for reasons attributable to the customer (such as absence from the delivery address or incorrect shipping information), we will refund the value of the purchased products excluding the shipping costs. Shipping charges are non-refundable, as the courier service has already been performed, regardless of whether the shipment is ultimately returned to us.